Frequently Asked Questions (Faq)
When will I receive my order?
- Processing Time: Orders are processed within 48 hours and then handed over to your choice of delivery partner.
- Shipping Time: For deliveries handled by An Post, you can typically expect your parcel to arrive within 2-3 working days. If you have selected Fastway courier, you can expect a 1-2 day shipping time.
- International Orders: Shipments to the United Kingdom are sent by standard post. This may take 5-10 working days. If you would like to place an order to any another international destination, please email us at hello@bunnyandbearireland to arrange a DHL quote.
What Payment Methods do you use?
Accepted payment methods include;
- MasterCard
- Visa
- Apple Pay
Do you ship to the United Kingdom?
Yes we do!
What do I do If I made a spelling mistake on my order?
If you have made a spelling error on your order, it is crucial that you contact us as soon as possible. If your order has / is already being processed , it cannot be changed and refunds cannot be offered. Embroidery stitching is not reversible and therefore we encourage you to check your order carefully before you make your payment.
If your order has not yet been processed and we receive your email, we will be very happy to make any changes for you. Please send your email to hello@bunnyandbearireland.com and write ‘changes’ in the subject line. We will get back to you as soon as possible.